Frequently asked questions
Quick answers on billing, your account, and how sharing works. Still stuck? Email support@closetpilot.com.
How much does it cost?
See our pricing page for all relevant pricing information.
How do I unsubscribe?
Click on the “End subscription” button in the rightmost tab (👩✈️) in the ClosetPilot widget. Simply uninstalling the Chrome Extension does not unsubscribe you.
I’m experiencing a billing issue, who do I contact?
If you believe you were billed incorrectly or there was some other mistake with your billing, please email me at support@closetpilot.com. I am happy to refund any billing mistakes.
How do I reset my password?
How do I update my credit card on file?
You can update your credit card on file for the ClosetPilot Chrome extension here.
How can I email customer support?
You can reach our support team by emailing support@closetpilot.com.
Why are there only 48 items in my closet?
By default, ClosetPilot shares all the items that have loaded on the page and Poshmark loads 48 items per page. If you always want to load all of the items in your closet, check the box in settings for “Auto-scroll my closet” / “Auto-load my closet” then refresh the page.
You can read more about this in our documentation.
You can read more about this in our documentation.
Why does it say I have only 4000 shares per day?
There is no maximum for the number of shares per day when you’re paying (or in your free trial). The reason why you’re seeing the 4000 share number is because we have a “share limit” feature where you can set your own limit for how much you want to share per day (or you can remove that limit altogether). This feature can help prevent you from sharing too much accidentally.
I recommend starting slow with sharing (with 1-2k shares spread throughout the day), then building up to 3-4k per day. I wouldn’t recommend doing more than that, since past 4k shares per day it gets much more likely for Poshmark to throttle your account’s sharing ability.
You can read more about this in our documentation.
I recommend starting slow with sharing (with 1-2k shares spread throughout the day), then building up to 3-4k per day. I wouldn’t recommend doing more than that, since past 4k shares per day it gets much more likely for Poshmark to throttle your account’s sharing ability.
You can read more about this in our documentation.
When I Return Shares and/or send Offers to Likers, ClosetPilot stops after the first share/offer
Try clearing cache and cookies in Google Chrome and re-logging in to ClosetPilot. You can find instructions on how to clear your cache and cookies here.